Building smarter, better malls

© mavoimage – [[www.123rf.com 123RF.com]]</span>Since The Mall of Africa, South Africa's biggest single-phase shopping mall development, opened its doors on 28 April, it has dominated social media chat lately, as much for its promise as its problems. Is it the mall built for the future like some say? My colleagues who have been brave enough to venture forth tell me that it is well-designed, but otherwise unremarkable from an innovation perspective.